I can't see my building in the app

You want to book a shift to go to the office, but the office you want to visit is not on the list of available offices. It is the case that some companies have multiple locations, throughout the country or in multiple counties. It is important to remember that all the rules and configuration that pertain to making bookings, are not set by Mapiq but by the customer themselves.


If the office you want to book in is not available to you, there are some reasons this could be the case.

Location profile

There are two profile types that determine booking behavior. Where you can book is determined by the location profile that is linked to your user account, and a quota profile determines how many times per week you can make a booking. If the Mapiq admins did not add your user to the correct location profile, you will not be able to see certain locations.

Building incomplete or not published.

Buildings that are still being configured or that have not yet been published will not be visible for end-users. 

Building has been blocked (temporarily)

Mapiq administrators have the ability to block or close off certain offices or floors or even desks. They have the ability to open or close a building using the closed days feature


Since Mapiq has no say in the configuration of your organization's environment,  there is only one simple way to resolve this, and it is to contact your local Mapiq administrators. Contact the e-mail address listed under Questions? under Your Profile . If no email is filled in, get in touch with your local IT or facility desk. Usually, these are the colleagues within your organization who can direct you to the correct person.

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