Mapiq Sensor Network installation

TABLE OF CONTENTS


Mapiq router and gateway installation guide

The Mapiq gateway

The Mapiq router consists of two different components:

  • 1 gateway unit
  • 1 gateway power supply unit 5V

The Mapiq Router

The Mapiq router consists of two different components:

  • 1 router unit
  • 1 router power supply unit 12V




Installing the Mapiq gateway system

  1. Note down the gateway ID (4 digits) and MAC address (located on the back of the sensor unit. See Figure 1) and the location where it will be installed by using the Installation template provided (see template example in Appendix 1). We recommend that the gateway is installed in the main equipment room (MER) where network traffic is controlled.
  2. Place the gateway on a flat surface and secure device in place.
  3. Connect the power supply (5V) cable to the gateway unit and plug it into a power socket. A blinking, orange status light will initially appear for a few seconds and turns solid green when the boot sequence is complete. WARNING: Only use power supply provided with hardware. Usage of external power supply may result in defect of hardware and will void any warranty.
  4. Connect an Ethernet cable from the switch to the Ethernet port on the gateway unit. You will see a yellow (left) and green (right) light indicator turn on. The yellow LED indicates connection speed/link quality and the green indicates activity on the port. See Figure 2.
  5. Send the installation template with sensor ID/location to the responsible Project Manager of Mapiq. 


Figure 1Figure 2



Installing the Mapiq router system

  1. Note down the router ID (4 digits) and MAC address (located on the back of the sensor unit. See Figure 3) and the location where it will be installed by using the Installation template provided (see template example in Appendix 1). Mapiq will provide a floorplan indicating where the routers should be located for optimal connection.
  2. Place the router on a flat surface and secure device in place.
  3. Connect the power supply (12V) cable to router unit and plug it into a power socket. WARNING: Only use power supply provided with hardware. Usage of external power supply may result in defect of hardware and will void any warranty.
  4. Connect an Ethernet cable from the assigned Ethernet socket to the Ethernet port on the router unit. You will see a yellow (left) and green (right) light indicator turn on. The yellow LED indicates connection speed/link quality and the green indicates activity on the port. See Figure 4.
  5. Send the installation template with sensor ID/location to the responsible Project Manager of Mapiq.



Figure 3Figure 4

Mapiq desk sensor installation guide

The Mapiq desk sensor system

The Mapiq workplace sensor consists of four different components:

  • 1 sensor unit enclosure
  • 1 sensor mounting plate
  • 1 sensor strip
  • 1 sensor power supply


The system is installed under the surface of a desk as shown below:

The Mapiq desk sensor system



Installing the Mapiq desk sensor system

  1. Note down the sensor ID (located on the bottom of the sensor unit. See Figure 5) and the location where it will be mounted on the floor plan by using the Installation template provided (see template example in Appendix 1).


    Figure 5

  2. Determine the center of the sitting area of the desk and where the power socket is located. The sensor unit enclosure should be positioned in such a way that the power supply can be easily and cleanly routed to the sensor unit. The strip should be mounted in the center of the sitting area of the desk (10-15cm from the front edge of the desk) for optimal detection. The cable end should point in the direction of the sensor unit.
  3. Clean & degrease the surface where the sensor system will be placed. WARNING: A dirty surface may lead to an improperly mounted system and result in the sensor falling off the desk. Improperly installed sensors will void any warranty. TIP: We recommend a water and isopropyl-alcohol mixture as a cleaning solution.
  4. Remove the backing strip from the adhesive tape on the strip (see Figure 6).
  5. Stick the strip in the center underneath the desk with the cable end facing the side where the sensor unit will be mounted (We recommend positioning the sensor to the right of where the user will sit see Figure 7)
  6. Fasten the extra cable length to the desk surface using a cable clip/seat (not included) if needed (see Figure 8).


    Figure 6Figure 7Figure 8

  7. Attach the mounting plate to the sensor unit enclosure (see Figure 9).
  8. Connect the strip’s cable/connector to the sensor unit by plugging it into the round port on the back of the sensor unit enclosure (see Figure 10). Make sure to push it all the way in until you hear a "click"!
  9. Plug the micro-USB from the sensor’s power supply unit into the micro-USB port on the back of the sensor unit (see Figure 10). Plug the power supply unit into a power socket. When the power the sensor unit is plugged in, the LED light on the sensor unit will power up. WARNING: Only use the power supply provided with hardware. The usage of an external power supply may result in defect of hardware and will void any warranty.


Figure 9Figure 10
  1. Remove the backing strip from the adhesive tape on the mounting plate (see Figure 11).
  2. Stick the assembled desk sensor unit enclosure and mounting plate under the desk surface. Make sure the front edge of the desk sensor unit enclosure is positioned in line with the front edge of the desk (see Figure 12). TIP: Use a book or other flat surface to align the front face of the sensor and front edge of the table so that they sit flush and

Figure 11Figure 12
  1. Send the Installation template with sensor ID/location to the responsible Project Manager of Mapiq.



Mapiq desk sensor de-installation guide

  1. Unplug all cables from the sensor unit.
  2. Unmount the sensor unit from the mounting plate
  3. Use a scraper to remove the mounting plate and strip from the desk by sliding the scraper under the desk surface where the devices are attached with one hand and holding the device with the other hand until it comes loose (see Figures 13 & 14).

Figure 13
Figure 14


Mapiq room sensor installation guide

Figure 15



The Mapiq room sensor system

The Mapiq room sensor consists of two different components:

  • 1 sensor unit
  • 2 AA batteries



Installing the Mapiq room sensor system

  1. Note down the sensor ID (located on the back of the sensor unit. See Figure 16) and the location where it will be mounted on the floor plan by using the Installation template provided (see template example in Appendix 1).

    Figure 16
  2. Determine the best location to mount the room sensor in the room by taking the following into consideration:
    1. Mapiq room sensor has a 60⁰ viewing angle and 12-meter range
    2. The adhesive on the room sensor works best on flat, clean, and smooth surfaces. WARNING: Do not mount the room sensor on an uneven surface!
    3. All-glass wall rooms require mounting of room sensors on the ceiling. The sensor observes movement through the glass and might be triggered falsely. In addition, any glass-walled room smaller than 3x3m may require masking of the sensor to limit the sensor’s view angle. WARNING: Make sure that room sensors are not facing glass walls! Room sensor mounted on the wall facing a glass-plane may trigger falsely if a passerby is within detection range.

Figure 17

  1. Insert the two AA batteries into the battery compartment in the back of the room sensor. You should see a red LED light blinking that will eventually turn to a solid green. This indicates that the room sensor is active. If the red light continues to blink, make sure that the network infrastructure is fully configured. TIP: We recommend this is done in the actual room where the room sensor will be installed.
  2. Clean and degrease the surface where the sensor will be placed. WARNING: A dirty surface may lead to an improperly mounted system and result in the sensor falling off the wall/ceiling. Improperly installed sensors will void any warranty. TIP: We recommend a water and isopropyl-alcohol mixture as a cleaning solution.
  3. Remove the backing strip from the adhesive tape on the sensor.
  4. Stick the room sensor to the location that was determined in step 2.

Figure 18

  1. Send the installation template with sensor IDs/locations to the responsible Project Manager of Mapiq.


IMPORTANT NOTE: To ensure that the sensor is optimally placed and provide accurate occupancy data, make sure that the preferred detection area is within the 60⁰ viewing angle and 12-meter range of the sensor. Avoid placing the sensor in places where sunlight can shine directly onto the lens! Avoid facing the room sensor towards a glass-plane.



Mapiq room sensor de-installation guide

  1. Use a scraper to remove the room sensor by sliding it behind the room sensor with one hand and holding the device with the other hand until it comes loose (see figure 19).


Figure 19



Individual desk sensor testing procedure 

Power connector check 

Does the device turn on? To check this, make sure the LED bar on the front of the product is illuminated. It should always be on. 

  • If the device does not turn on, first check whether the micro USB cable is properly inserted into the corresponding port on the back of the device. 
  • If the micro USB cable is properly inserted, check to see whether the power plug is properly inserted into a working power socket. 

Strip connector check 

Does the LED bar on the front of the device turn green after pushing the button on the front of the device and/or two minutes of inactivity? Note: make sure you don’t come close to the sensor and trigger it during this period.  

  • If the device does not turn green, first check whether the jack cable coming from the sensor strip is properly inserted into the correct port (you should hear and feel a light click). 
  • If the connector is properly inserted, check if there is any visible damage to the connector or cable assembly of the sensor strip. 

Occupied threshold check 

Does the LED bar change from green to red after sitting down or standing at the desk? 

  • If it does not, check whether the sensor strip has been installed at proper distance from the user. 
  • If the strip is properly placed, check to see if the strip has been properly mounted to a non-metal surface. 

Button override check

When the sensor is in the occupied (red) or away (orange) state, press the button and check if the LED bar on the front of the device turns green. It should remain green for 60 seconds. 

  • If the device does not turn green, check to see if the button is working. It should give tactile feedback when pressed. 

Connectivity check 

Does a triggered sensor’s status update in Mapiq accordingly?  

  • If the status does not update, first check to see if other sensors are updating their status when triggered as it might indicate a network outage. 
  • If other sensors are responsive, perform a hard reset of the sensor. This will force it to reconnect to the network. 
  1. Confirm you are in range of the Mapiq sensor network and that your gateway is in commissioning mode (LED on the gateway should be orange) 
  2. Unplug the power cable  
  3. Press – and hold – the button on the front of the Mapiq Workplace sensor  
  4. Plug in the power cable while holding the front button  
  5. The sensor will blink white 
  6. Release the button when you see the LED blinking purple  
  7. Press the button on the front of the device and confirm that the LED does not turn purple.
  8. If it does, you are not in range of the Mapiq sensor network. Move closer to a working router or gateway.
  9. Wait for at least 60 seconds to check if the sensor is working in Mapiq 

If the device keeps displaying faulty behaviour after performing these checks, please contact Mapiq Support


Global desk sensor testing procedure

Occupied timer + occupied threshold check 

After turning red, does the sensor become orange after 2 minutes of inactivity? Make sure you don’t come close to the sensor and trigger it during this period.  

  • If it takes longer or shorter please consult us to check the timer settings for the occupied-state.
  • If the timer settings are set correctly please consult us to see if sensitivity settings need to be changed. 

Away timer + free threshold check 

After turning orange, does the sensor become green after 30 minutes of inactivity (or whatever time period you have configured for this). Make sure you don’t come close to the sensor and trigger it during this period.  

  •  If it takes longer or shorter please consult us to check the timer settings for the away-state. 
  • If the timer settings are set correctly please consult us to see if sensitivity settings need to be changed. 

Room sensor testing procedure

Does a triggered sensor’s status update in Mapiq accordingly?  

  • If the status does not update, first check to see if other sensors are updating their status when triggered as it might indicate a network outage. 
  • If other sensors are responsive, perform a hard reset of the sensor. This will force it to reconnect to the network. 
  1. Confirm that 2 charged batteries are in Mapiq room sensor and that their orientation is correct. 
  2. Confirm you are in range of the Mapiq sensor network and that your gateway is in commissioning mode (LED on the gateway should be orange) 
  3. Remove 1 battery from the Mapiq room sensor  
  4. Wait for at least 10 seconds  
  5. Replace the removed battery into the battery compartment. 
  6. Observe the LED behind the lens of the sensor blinking red intermittently. 
  7. During the period the LED stops blinking and stays red, remove 1 battery again. 
  8. Wait for at least 10 seconds 
  9. Replace the removed battery into the battery compartment. 
  10. The following sequence LED sequence on the Mapiq room sensor indicates a successful connection:  
  • Red intermittent blinking  
  • Red continuous 
  • Green intermittent blinking 
  • Off 

If the sequence does not match the above please contact Mapiq support. 


Appendix 1


Installation template

Hardware IDs are located on the back (or bottom of desk sensors) of the device. This ID is a 4 digits number. Gateway and router MAC addresses are also found on the back of the device.


Floor level
Mapiq Room Number
Room Name
Hardware Type
Hardware ID
Hardware Serial Number
MAC Address
First1.01Meeting RoomRooms SensorFILL IN VALUEN/AN/A
Second2.01Meeting RoomPointGrabN/AFILL IN VALUEN/A
Third3.01WorkplaceDesk SensorFILL IN VALUEN/AN/A
First1.01Meeting RoomRouterFILL IN VALUEN/AFILL IN VALUE
First1.03MERGatewayFILL IN VALUEN/AFILL IN VALUE
T
Thijs is the author of this solution article.

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